Privacy Policy
Last Updated: October 12, 2026
At Chaos Creations by Courtney LLC, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how information is collected, used, and shared when you visit or shop at chaoscreationsllc.com.
Information We Collect
When you place an order, request a custom product, or contact us, we may collect your name, email address, phone number, billing and shipping addresses, order details, and personalization information.
We may also collect technical information, such as your IP address, browser type, device information, and website activity through cookies and website services.
How We Use Your Information
We use your information to:
Process and fulfill purchases.
Create personalized and custom products.
Arrange shipping or local pickup.
Communicate about orders and customer inquiries.
Handle refunds, returns, and customer service.
Maintain website security and improve our shopping experience.
Send promotional communications when you have opted in.
Meet applicable legal, tax, and recordkeeping obligations.
Payments and Checkout
Our online store uses WooCommerce and supports guest checkout.
Payments are handled through the payment services available at checkout. Necessary transaction information, such as billing details and purchase totals, may be shared with payment processors to authorize and complete purchases.
Payment providers handle information according to their own privacy and security policies.
Sharing Your Information
We share personal information with service providers when necessary to operate our business, including payment processors, shipping carriers, website hosting providers, and other services supporting our online store.
We do not sell customer contact lists. We do not disclose personal information to unrelated third parties for their independent use except as required by law or otherwise disclosed in this policy.
Cookies and Website Technologies
Our website uses cookies and similar technologies to support shopping cart functionality, checkout, website security, and other essential features.
Depending on the services enabled on our website, additional technologies may be used for website analytics, advertising measurement, and marketing.
You can manage certain cookies through your browser settings. Disabling essential cookies may affect shopping cart and checkout functionality.
Marketing Communications
If you subscribe to our marketing emails, we may send updates about products, promotions, and business announcements.
You can unsubscribe from promotional emails using the unsubscribe instructions provided in those messages or by contacting us directly.
Order confirmations and other necessary transaction-related communications may still be sent.
Custom Orders and Personalization
When purchasing personalized merchandise, you may provide names, dates, photographs, logos, or other information needed to create your order.
This information is used to prepare, produce, and fulfill your requested products. Please avoid submitting sensitive personal information that is unnecessary for your order.
Data Retention
We retain order records and personal information for as long as reasonably necessary to fulfill purchases, provide customer support, maintain business records, resolve disputes, and comply with applicable legal obligations.
Retention periods may vary depending on the type of information and its purpose.
Data Security
We take reasonable measures to protect the personal information handled through our business and website.
However, no internet-based service or electronic storage method can be guaranteed completely secure.
Your Privacy Choices
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable laws and legitimate business recordkeeping requirements.
You may also unsubscribe from promotional communications at any time.
Children’s Privacy
Our website is intended for general shopping and is not directed toward children under 13. We do not knowingly collect personal information directly from children under 13.
Purchases involving children’s products should be completed by a parent or guardian.
Third-Party Services
Our website may use third-party services for payment processing, shipping, website functionality, analytics, and marketing. These providers may have separate privacy policies governing their handling of information.
Links to external websites are subject to the privacy practices of those websites.
Changes to This Policy
We may update this Privacy Policy as our business, website services, or legal obligations change. Any revisions will be posted on this page with an updated date.
Contact Us
Chaos Creations by Courtney LLC
Amsterdam, New York
Email: courtney@chaoscreationsllc.com
Website: https://chaoscreationsllc.com
For privacy-related questions or requests, please contact us using the email address above.